) • Developing manufacturing method and process • Developing manufacturing costing and bidding process Manufacturing and Inventory Systems: • Selecting vendors • Determining product or service warranties offered • Establishing product or service pricing (retail and wholesale) • Establishing reorder process for inventory production • Receiving and storing product as inventory Systems Management 357 • Reconciling physical inventory with accounting records Order Processing Systems: • Taking orders and recording the orders-by mail, fax, phone, or online • Fulfilling and packaging the orders • Sending the orders Billing and Accounts Receivable Systems: • Billing customers for the orders • Receiving payments for the orders and crediting cus- tomers for payment (whether cash, check, or credit card) • Starting the collection process for delinquent receiv- ables Customer Service Systems: • Returns procedure for inventory receiving and customer payment return • Responding to customer complaints • Replacing defective product or performing other war- ranty service Accounts Payable Systems: • Purchasing procedures and approvals required • Payment process for supplies and inventory • Petty cash Marketing Systems: • Creating an overall marketing plan • Designing and producing promotional materials • Developing general leads and prospects • Creating an advertising plan • Creating a public relations plan • Creating a direct mail plan • Developing and maintaining a database 358 Rich Dad's Guide to Investing • Developing and maintaining a website • Analyzing and tracking sales statistics Human Resources Systems: • Hiring procedures and employee agreements • Training employees • Payroll process and benefit plans General Accounting Systems: • Managing the accounting process with daily, weekly, monthly, quarterly, and annual reports • Managing cash with future borrowing needs secured and available • Budgeting and forecasting • Reporting payroll taxes and withholding payments General Corporate Systems: • Negotiating, drafting, and executing contracts • Developing and protecting intellectual property • Managing insurance needs and'coverage • Reporting and paying federal and state or other jurisdic- tional taxes • Planning for federal and state or other jurisdictional taxes • Managing and storing records • Maintaining investor/shareholder relations • Ensuring legal security • Planning and managing growth Physical Space Management Systems: • Maintaining and designing telephone and electrical sys- tems • Planning permits and fees • Licensing • Ensuring physical security Systems Management 359 You may want to record your operations in a policies and procedures manual. Such a manual can become an invalu- able reference to your staff. In creating the manual, you will find ways to streamline your operations and improve your profitability. You will also be a step closer to owning a В quadrant business.